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ITIL Service Managers Training V2 MANAGERS CERTIFICATE IN IT SERVICE MANAGEMENT (only available until August 2010) 12 Day International Training Program conducted over 4 Modules The ITIL Service Managers Course is designed for IT staff that are involved in the implementation of IT Service Management and its ongoing management. Successful completion of this program leads to the Management Certificate in ITSM (ITIL) accredited by the Examination Board of the Netherlands (EXIN). Based on industry best practices, the ITIL Service Managers course focuses on the implementation and ongoing management of the IT Infrastructure Library (ITIL) framework into your IT organisation. ITIL Masters course modules Module 1: Service Support (3 days) Module 2: Service Delivery (3 days) Module 3: Service Managers Workshop & In Course Assessment (4 days) Module 4: Revision & Exam Training (2 days) Examinations – Service Support & Service Delivery YOU WILL LEARN ….. 1) How to translate and apply the theory of ITIL to assist the transformation of your IT organisation. 2) How to assess your IT internal organisation to determine the level of compliance with the ITIL framework. 3) How to prepare recommendations for a Service Improvement Program (SIP) with a supporting business case. 4) How to implement ITIL processes in the order that delivers the best returns on investment aligned with business objectives. 5) How to prepare project initiation and planning documents. 6) How to manage the implementation of ITIL best practice processes into your organisation. 7) How to manage the ongoing operational management of the ITIL best practice processes including the Service Improvement Program (SIP). WHY OUR COURSES ACHIEVE RESULTS … 1) We thoroughly assess your readiness for this course through our intake interview process. 2) Our interactive course environment. 3) Our focus on training you as an IT Service Management (ITIL) leader. 4) Our unique IT Service Managers Workshop. 5) Our class sizes are limited to ensure that you get the best personalised tuition possible in preparation for your examinations. PRICING AND SPECIAL OFFERS AVAILABLE! FOR MORE INFORMATION ON THIS COURSE, PLEASE CONTACT … Conan Group www.conangroup.com.au Email: training@conangroup.com.au Phone 1300 864 769 Fax: 1300 864 770

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